Survey for Telecom Offers
Strength in Numbers
Tell these folks what you need and maybe they can help you get
it!
The Oregon Economic and Community Development Department
is conducting a survey to gain accurate information about current
and future needs for telecommunications. The results will be used
to help create solutions for those needs. These self-administered
surveys will be anonymous.
>>>>>>>>IF YOU THINK WE NEED BETTER TELECOMMUNICATIONS
ACCESS ON THE COAST -- FILL OUT & SEND IN THIS FORM!!!!
Organizational Profile
Point of Contact_______________________
Position______________________________
Telephone Number____________________
E-mail Address_______________________
Total Number of Employees____________
Number of Local Employees____________
Type of Business (Choose One)
_______Agriculture _______Education
_______Forest Prod _______High Tech.
_______Government _______Health
_______Manufacturing _______Services
_______Wholesale/Retail/Trade
_______Other ________________________
Customer Base (Choose One)
_______Local _______National
_______Regional _______International
3-5 Year plans (Choose One)
_______Expand _______Stay the Same
_______Other ________________________
Use of Telecommunications
- Telephone
Number of External Telephone Lines_____
Projected change in number of external telephone lines in three
years.(Choose One)
_______Increase by _____
_______Stay the Same
_______Decrease by _____
What's the most important factor in
selecting a telephone service provider?
_______Service Quality
_______Cost _______Both
Who is your local service provider?
Please list all if more than one.__________
_____________________________________Are most of your calls
_______Local _______Toll
_______Long Distance
On average, how much do you spend each year on local telephone
service? _______
How would you rate your local telephone service provider?
_______Excellent _______Fair
_______Good _______Poor
If there is one thing you can change about your local telephone
service, what would that be ______________________________
_____________________________________
Who is your long-distance telephone
service provider?______________________
On average, How much do you spend each year on long-distance service?______
How would you rate your long-distance service provider?
_______Excellent _______Fair
_______Good _______Poor
If there is one thing that you would change about your long-distance
service, what would that be?________________________
__________________________________________________________________________
Do you routinely use a fax machine?
_______Yes _______No
What is the total number of faxes sent and received on a weekly
basis?_____________
Do you currently use cellular service?
_______Yes _______No
Who is your current cellular service provider?____________________________
How much per month do you spend on cellular service?_______________________
How would you rate your cellular service provider?
_______Excellent _______Fair
_______Good _______Poor
If there is one thing you can change about your cellular service,
what would that be?__________________________________
Circle the telephone features used by your organization &
check the frequency of use
Voice Mail
_______Often _______None
_______Seldom
Conference Calling
_______Often _______None
_______Seldom
Caller ID
_______Often _______None
_______Seldom
Call Waiting
_______Often _______None
_______Seldom
Call Forwarding
_______Often _______None
_______Seldom
Circle the features where frequency of use is likely to increase
by 30% over the next three years.
Voice Mail Conference Calling
Caller ID Call Waiting
Call Forwarding Other_____________
Does your business have an 800 number?
_______Yes _______No
Overall, how well do providers of telephone services meet your
business needs?
_______Excellent _______Fair
_______Good _______Poor
Use of Computers &
Internet Service
# of computers in your organization______
Are the computers connected to a LAN?
_______Yes _______No
Do you currently use Internet Service?
_______Yes _______No
If so, who is your current service provider?
_____________________________________
How do you connect to the Internet?
_______Leased Line ______Cable Modem
_______Dial Up connection via phone line
What speed is your connection?
_______< 64 Kbps _______64-128 Kbps
_______128-512 Kbps_______>512 Kbps
How important is your Internet access to your organization? _______Critical
_______Very _______Somewhat
Rank the importance of the Internet to your organization in the
next three years for each of the following activities
(1= Critical, 4= Not important at all)
_______ Selling services or products
_______Buying services or products
_______Providing information
_______Marketing
_______Electronic Mail
_______Research
_______Employee Training
_______On-Line Courses for Employees
_______Other_____________________
Rank the frequency of Internet use, three years from now, for
the following.
(1= Critical, 4= Not important at all)
_______Selling services or products
_______Buying services or products
_______Providing information
_______Marketing
_______Electronic Mail
_______Research
_______Employee Training
_______On-Line Courses for Employees
_______Other_____________________
How would you rate your current Internet service provider?
_______Excellent _______Fair
_______Good _______Poor
What is most important to you in selecting a service provider?
_______Service _______Cost
_______Quality _______All 3
Does your organization maintain a Web page?_______Yes _______No
If so, what is its primary purpose?
_______Marketing _______Sales
_______Information _______Other
(Please specify)_______________________
Do you own/operate your Web server?
_______outsource _______own
Are you satisfied with your local Internet service offerings?_______Yes
_______No
If there is one thing you could change about your Internet service,
what would it be?__________________________________
Strategic Initiatives
Would you consider joining a local effort to buy telecommunications
services currently available?
_______Yes _______Maybe _______No
What would be the main reason for joining a cooperative effort?
_______Saving Money _______Both
_______Better Service _______Other
(Please specify)_______________________
What is the minimum level of savings you would expect?
______10-15% ______15-20% ______>20%
What services would you purchase through such efforts?
_______Telephone _______Internet
_______Other ________________________
Which organization should explore and coordinate such an effort?______________
Can you suggest people we should contact for ideas and examples
of local initiatives?
_____________________________________
_____________________________________
Send form to Jeffrey King COLPACEDD
P. O. Box 598 St. Helens OR 97015 or via
fax to 503/397-6924 by December 15, 1999.